Pull N Save West Valley - Salt Lake City, Utah

Jason M.

The site is well laid out. My only complaint is one row of cars that had two cars I wanted to look at and were still listed as present when in fact they were already gone. Other than that, I like that you can see what's in the inventory before you go. Living three hours away makes that very important to me.

Gregorio G.

For many years I have bought used parts in this place but today I had a bad expression with a woman when paying for some transmission oil hoses. She asked me what those parts were because she didn't know how to charge how much they cost.
Then she searched on Google on her cell phone, took a photo of it and was charging me $120.
I explained to her that the new part costs $72 dollars because she was selling it to me more expensive than if it were new and she told me that she didn't care that if I wanted it I would take it if I didn't leave it there
In reality I wasn't so much bothered by the price as by the way he treats you.
I recommend to the owner of this place that he should teach these people how to treat customers and be more friendly so that people can return to buy

Maybe S.

I love this yard. The staff has always been friendly & helpful, the office is well kept, and the selection of vehicles seems to rotate-in/out faster than other yards....in turn, plenty of new inventory every day. I recommend checking the inventory (online) prior to arrival, though.

Kyle Y.

The few times I’ve been into their location has not been bad, and their yard is fairly clean, especially considering they are a salvage yard, but my problem lies within their call center. I currently live 3.5 hours from their closest yard, which just so happens to have a car there that MIGHT have the transmission I need for my project. Upon calling pull and save you will be routed to their call center, who then will ask about what you are looking for and what location of pull and save you are looking at. The problem is I can already look that info up, what I need is someone at the actual location to walk out, lift the hood of the car, and go “yep, transmissions still there.” Instead, you’ll get someone in the call center that says “ you have to go there and look yourself”, and “ there is no phone number for that location”. Very frustrating. I’m not driving 7 hours to just find out that they don’t even have the car or part I need. So to recap, locations aren’t bad, their call centers though? About as useful as feet on a fish.

Skyler T.

I used to go more often. This most recent visit has me leaving a very angry review. Their vehicle loading area that has a hoist that states it is rated for 1 ton, broke while I was lifting a 3.6L H6 subaru engine that weighs not even 400 lbs. Truly unhappy with what happened today, came home with an engine that was in different shape than what I spent 4-5 hours pulling and then paid for. All because their "1 ton" rated lift couldn't handle a 400lb item.

Unhappy and if I have to return I'm not going to be trusting those hoists. I'm second hand embarrassed that there was a failure at 25% oc the rated load capacity.

Please don't over-rate your safety items. Can't believe a review is the one saying this and not the people setting up the hoists. But fr this experience was blood curdling to be put through.

Misael D.

The business offers an extensive inventory, making it easy to find the parts you need, which is a major strength. However, there is a significant issue with the customer service, particularly at reception and checkout. The staff in these areas are consistently rude and lack the professional attitude required for such an important role. This creates a negative experience for customers, overshadowing the otherwise excellent product availability. If the business wants to improve customer satisfaction and retain clientele, addressing the poor service at these key touchpoints is crucial.

Godswill W.

Proper inventory should be done every week, was in West valley over the weekend and was looking for a particular vehicle and was told after checking the computer that there was none available but I decided to pay $3 just to get in the yard to see for myself and I saw 3 same vehicle I was looking for that was not in the inventory, most people would have lost faith and gone back to another junkyard without knowing that what they were looking for is in the yard thank you.

Wendell S.

Not what they used to be.
Been here before but been an awhile.
$3 to get in, tear n pull $1.
$30 for a bracket, charged me for the rusty worn out idler pulley. didn’t offer me the opportunity to take it off before charging me. I don’t need to to be nickle and dimed for parts I have to pull myself.
Won’t be back.