Panera Bread - Indianapolis, Indiana

Dylan B.

Drive thru takes an average of 10-15min to get a single sandwich out when they're not busy. Max wait of 30min. I give them another chance once a month but they're consistently the slowest Panera.

Edit: Final time was 12 minutes. Thinnest sandwich I've had from any Panera.

Sylvia S.

First time ordering from this Panera. Very disappointed. The gentlemen at the counter were very helpful and nice. However, the rapid order was sloppy and incorrect. Seems as though they just threw the food in the bag. The sandwiches were so visually sloppy that I would have never given it to my dog. The salad had so much salt and pepper it was ridiculous. They remade the salad and rewrapped the sandwiches. Opened the salad there were so many banana peppers on the salad hardly no lettuce. The food was horrible, it went in the trash. Will never return to this restaurant and advise anyone else to not as well. Jeez!

Michell A.

The food is wonderful but the prices are too high! Two of us had lunch, and it was $65! For sandwiches and soups with drinks. We could have had a sit-down dinner for that price! They've also been pulling cars out of drive-through for a waiting spot a lot recently. Seems unnecessary. This particular trip, they had to bring stuff to our car three times!

L C. S.

I came by the drive thru with 15 mins to go before closing. By the time I got to the window they were telling her, don’t take the order, window is closed. She said I’ll make it for you. Wow! What excellent customer service! This is the right way to treat a customer!!! Delicious! I was leaving work late and just really hungry and tired. Thank you Angel! 💐It was very good and Hits the spot! You’re the best!

Ashley O.

I have placed two orders for catering through this location and had terrible experiences with both. I can not recommend them for catering services. The first order was completely cancelled an hour before it was supposed to be delivered because they were out of SOME of the items we requested. The second order had $125 of souffles on it and they were out of them, so they "threw in some extra bagels to compensate". This is unacceptable, if you are out of $125 of my order, then you refund it without question. I had to go through Panera customer service and wait 7-10 business days for a refund.

Ty T.

I must admit that I usually wouldn’t take the time to leave a review for fast food. However, I’ve been disappointed more times than not at various restaurants. Today was no different.
Panera used to be a good place to eat, but now it’s double the price it used to be. The service inside and at the drive-thru is extremely slow, the food portions are small, and quality of what you do get is only mediocre at best.
Live and learn

Jack F.

I have recently been disappointed with this location and I have now come back a couple of different times over the last week and all the Kinks have been worked out and none of the things that I've experienced in the past have surfaced again. Back to a five-star location as far as I'm concerned

Edit: NOPE! All the problems are still there, I just happened to get a couple of good service times but now it's right back to all the issues they have always had.

L S.

Keystone Panera, you were my hope. Get your act together! I love Panera coffee, scones, and souffle. Where I currently work at 52nd and Keystone, there isn't much as far as places to get a good cup of coffee. I leave extra early to get coffee from this place. I get there at 830am on a Saturday morning in the drive through. There are 3 cars in the parking lot and no one is in the drive through in front of me. I'm greater and asked to wait. I sit there for 3 minutes. Finally they come back thanking me for my patience. I ask what I always ask, "Do you have scones or souffle today?" Because they rarely have either no matter what time of the day you arrive. They had souffle, great, I order a souffle. "And I'll have a large light roast coffee". "Oh, we don't have coffee today." I just laugh. Its the laugh of a man who's only real reason for getting up extra early on a super cold day, before going to work, was to get a cup of light roast coffee from Panera Bread. "Yhea our coffee maker is broken" Just forget it. I say and drive off. Every time I go there they don't have something I'm trying to order. I've been going to various Panera for over 20 years and they've never not had coffee. The staff is usually friendly enough and it's not their fault the management sucks. That's all, that's my rant. Don't bother with this Panera.