Mindful Health Solutions - Houston, Texas

Cynthia Turner

What a waste of time and travel, free but totally a rip off. Seen Dr. Manual Guillen. I was crying, no response, asking questions, blank stare, it was horrific. Then he offered my 50% of the lifetime dose and will not refill unless He is Paid again. I'm having a episode would love to alert someone. Just Some one!

Hamida Abdul

If I could give the staff at MHS less than one star I absolutely would. The doctors and staff at MHS truly wasted my time! Any person seeking mental health services knows how difficult it is to even book an appointment with a psychiatrist. I called back in September to book an appointment with Dr.Porche and she canceled on me three times! The first cancellation came with no explanation and a faraway date. For the SECOND cancellation, the staff belatedly informed me she would be on leave and was only accepting telehealth appointments (something they never mentioned initially) and I rescheduled without issue. And then today, THE DAY BEFORE my third rescheduled appointment, they canceled again. And I am fairly certain every time they called me or I called them it was never the same person I was speaking to (shout-out to the young lady who butchered my name this afternoon). All this time I wasted I could have found a different practice to book with. But I heard such good things about Dr. Porche that I kept trying to make things work. Inconsiderate, incompetent and unprofessional. Do not waste your time.

Alex Samonski

Arrived 30 minutes prior to my appointment, did the pre check in, and all paperwork needed prior to my appointment. I checked in at the front office and was told the MD would be out shortly. (I specifically scheduled an IN PERSON appointment for my initial appointment/consult). I arrived to my appointment early, checked in, waited for a bit (as I was early), then was told the MD I was seeing was not in office- all about 10 minutes prior to my appointment.

The secretary said that I was contacted the morning of my appointment, but I have no missed calls or voicemails from the practice, and definitely none today. No missed text messages or emails either. I confirmed my phone number on file with the receptionist and informed them I had no missed calls or voicemails today. The receptionist said that a call was documented this morning. No calls or voicemails from them on my end though... weird!
The receptionist then said my appointment would take place over zoom, and sent me the login for the zoom meeting. I then sat for 10 minutes in the zoom waiting room, then asked the receptionist if the MD would be joining the call. She confirmed with the MD that he was ready for the session, but did not see me in the waiting room. I then used the zoom meeting ID that the MD provided to me.
I waited for another minute- at this time it was 4:15 and it seemed I was not going to have my appointment. The secretary was apologetic and told me the MD was at home quarantining due to Covid.

I'm not one to complain but it seems there are major issues going on at this clinic. No communication between practice, patients, and staff. False documentation, as in the practice telling me they tried to contact me, is a red flag. if someone made a mistake, that's fine, but at least be truthful about it. I'm annoyed that I wasted my time but relieved this came up and I was shown the problems with this clinic up front. I would not recommend this place to anyone based on my experience.

Chris Mccullough

Horrible experience! This was the worse experience I've ever had dealing with psychiatrist. I definitely give no stars. This place is all business no concern for the well-being of their patients. I was harassed from the time I walked in picked on mentally. I only asked if the mask was mandatory and why with it being post pandemic. The Dr porche is definitely not interested in her profession or patience. I was teamed up on by Dr and nurse middle of appointment the nurse walks in and says it is the next patient time for appointment. Nothing was took seriously it was very hurtful and unprofessional while asking the nurse excuse us they asked if I would lower my voice I replied yes . While in discussion the administration woman entered she was only professional in the building. My mother was in meeting with me when security came they did not talk with me about loud voice instead chose to get in my mother's face with threats and combative gestures. Administration asked could we continue without mom I replied yes. As appointment continued I told them thank you for calling me in 5 months later to pick with me I'll be going legal with this as everything is recorded on phone. The security said they were informed to call police so administration sat with while I waited for police who security said they called multiple times for less reason and they might not show because he's called multiple times with no show. I asked to remain so I could give my statement they said don't worry that wow! Not a good place for individuals with mental health conditions it was harmful I fealt so discouraged leaving the facility. Where do I go next

Shehrez Hirani

I want to start off by stating that I have very high standards for my healthcare providers and Dr. Porche has exceeded beyond my expectations. I can tell that she truly cares about me and wants to help me even when I'm feeling hopeless. She actually listens to my issues and always addresses all my concerns through very insightful discussions. I have recommended her to multiple friends and they have had nothing but amazing experiences with her. Not only is Dr. Porche amazing but her office is always on top of sending in my prescriptions, answering the phone and my questions, and even dealing with my insurance when it's giving me issues. Highly recommend!!!

Nina Garcia

UPDATED REVIEW
MHS responded to my previous review by updating their protocols to address my concerns as part of my couples therapy experience: I can honestly share that now I receive private emails RE my sessions, individualized support, and am very fond of our therapists ability to be direct with our situation. I hope this has been an across the board effort for all clients ❤️ I have updated my Stars to reflect the level of care I am now receiving. Thank you for your responsiveness MHS!

PREVIOUS REVIEW BELOW
Do not yet feel held in our couples therapy experience. Even after calling about the appointment we booked (“we can’t find you in the system”), emailing (no response given), and attending a session for couples therapy:

- No intake paperwork has been given: so the therapist does not know anything about my history unless I share it in session “we only ask for an intake from one person”
- Have not been given a session link directly “we ask your partner to give you the link”
- Do not have my own Client Portal “I’ve been with the company for years - only one of you has access to that”

How do you support a couple…when you’re really only supporting one person to do that work? Not impressed with the level of support provided for us as a couple at this time, especially when compared to standards of couples therapy.

Kristina Saiz

I made an appointment with one provider and then they called me weeks later to reschedule with another because the provider wasn’t accepting new patients..umm okay..don’t you think you should like..tell people that before you make an appointment with someone that isn’t taking new pts? On the same phone call I find out they have my visit down for adhd..what?! I have adhd but my visit was for anxiety. Not interested in treating anything else. I was able to reschedule for a sooner date with someone else.great. They called me today to reschedule because the provider I’m booked with won’t be available to make my appointment. Forget it. Great business tactic guys lol also, clearly incompetent people working there and the therapist don’t seem to care either based on how easily they cancel appointments. Next!

Katherine Thomas

Porche is an amazing therapist. She helped me see my own confidence and worth when I was struggling, and helped me get through some big life changes. Tamika truly cares about her patients, and continues to extend support to me even though I go to school in a different state. So grateful that I found Porche!