Chipotle Mexican Grill - Indianapolis, Indiana

Melissa V.

I don't eat Chipotle often but I placed a carry out order today. Most of the meat options were not available (due to some issue at the store) so I ordered carnitas (I typically order chicken). There was very little meat and what there was so PURE FAT and GRISTLE. It was not only disgusting, but I also paid for basically a fancy bowl of rice and beans. When I contacted Chipotle corporate, the response was "thanks for the info." No compensation or seeming interest. With high food prices, I'll spend my $ elsewhere.

Follow up: The email address the response sends you to is the one I already contacted! They did NOTHING except take the info.

Kayla P.

This is arguably the worst chipotle we’ve ever experienced. Multiple times they have given us the completely wrong order for pick, and other times it’s labeled at our order with none of the proper ingredients. One instance a burrito bowl was just covered in shredded cheese which was not any item selected due to a dairy allergy. It’s as if they just random select things and throw it all together in a bowl or burrito.
I called requesting a refund and they said they could only offer to remake it if I brought it back to the store. At this point we don’t even order from this store anymore because the service has been so consistently bad. And then when an order is messed up the customer service regarding it is also very poor. No more broad ripple Chipotle for this fam.

Marcy B.

I guess you could say that my visit to this Chipotle today was the straw that broke the camel's back. I don't visit this Chipotle often, maybe three or four times a year, but when I do, my experience is usually just mediocre. My biggest complaint is they have never, ever, have salad dressing for the salad. How can you offer salad on the menu and never make the salad dressing? The manager was rude and dismissive stating that she was short-staffed today and that was the reason. When I mentioned that they never had salad dressing for the salad. She said I don't know what to tell you but we are short-staffed today. I turned around to the place where there was silverware and there were fruit flies everywhere. So I skipped the drink I paid for. Gross. The place was filthy dirty and the manager somehow had time to be interviewing a prospective employee instead of first making sure the restaurant was clean for patrons. I will not be returning to this location.

Julia C.

I’ve ordered 3 times and we’ve always gotten a completely random order. Like if I order 3 burritos, I get 3 burritos, but all the meat and toppings and salsa are incorrect. If I order a bowl and a burrito, I get a bowl and a burrito, but with random meat and toppings. I assume I’m getting a different person’s order, but who knows.

I can’t give this one star because everything I’ve received has been delicious. This is like the chipotle shuffle. I’ve tried new things, I’ve learned about myself. Credit to whoever the creator(s) are. Yes, I’ve double-triple checked that the name on the order is correct. Yes, it’s me. But an aspirational me that really loves vegetables. I would give this three stars but if you have allergies, you probably shouldn’t risk it.

Ally B.

Good good. We waited awhile for white rice and then I think it was determined that none was coming so we got the cauliflower rice. That was good. They are probably understaffed which is why they didn’t have grilled veggies either. They were restocking as much as they could. Some workers weren’t really wearing masks right, but idk their policy.

Tony C.

Very slow service. Only. 1 person filling walk-in orders. The Chicken has little taste, likely poorly seasoned. Frustrating as this location used to be pretty good.

Arthur S.

If this wasn't the only chipotle near me, I'd never go. How does a location not have half the proteins, , zero grilled veggies, zero salsa, zero cheese, zero sour cream with over an hour until they close & then wrap an inedible burrito? This location is a joke, Taco Bell is honestly a better option in the broad ripple area.

Bradford E.

I’ve never really done a negative review before, but I’m kinda hoping maybe some Chipotle decision maker sees this and can help out. I’ve worked in food service for years before and have a lot of sympathy for the challenges, but it’s been pretty bad here for a while now.

I’ve been coming to this location periodically for about 3 years. Pretty much every time they are out of key food items (not just one, usually multiple proteins and veg), have grumpy people serving the food who scowl at you and clearly exude the vibe they don’t want to be there, check their phones during service and have two AirPods in (I wouldn’t blink at one), throw stuff around and kinda just generally do a poor job across the board. There’s usually like one person holding it together, maybe a shift manager, but I’d say 50% of staff plus are usually unhelpful.

I wouldn’t post this if I hadn’t been witnessing it over multiple years and didn’t hope for something productive to come of it, and I’m hoping someone can help overhaul the culture here, because it seems to be negative and will probably take some time!