Umai Mi Oriental Kitchen - Newcastle Upon Tyne

diaaart

We ordered Tom Yum and sushi sets. The sushi was absolutely brilliant, featuring fresh fish and thick pieces, which is exactly what we enjoy. The Tom Yum was also great—full of flavor and containing large tiger prawns. However, there were rice noodles inside instead of rice on the side, but it was still very tasty.

On the downside, I have to give one star to the staff due to poor customer service. For instance, they served tea without sugar and sushi without chopsticks. We ordered a sharing plate for the sushi, but there were no extra plates provided. No one offered us soy sauce either. We ended up having to ask the waiter three to four times for the missing items.

Ross

Update: Something has changed - visited twice for dinner (Aug/Oct) and the flavour and quality is no longer there. Really disappointing. I’ve get the same starter/main and I can no longer recommend them. Staff are friendly but it seems you can no longer sit in the part of the restaurant with the views of old Eldon square, so you can’t escape the feeling you’re in a shopping centre.

Previous review: Never had a bad experience yet and I've been quite a few times now. The food is also amazing! I'd highly recommend the sizzling plate and the Hong Kong iced tea. Service is great, recently served by Charlie who was excellent and knowledgeable about the food.

Olha Anoshko

Суши были отличные,но
обслуживание просто ужасное и очень низкого уровня. Мне подали прокисшее пиво,а могли бы предложить альтернативу.Официанты не подходили,даже когда я их приглашала для повторного заказа блюд.Сказали,что "заняты" и , соответственно, никто позже не подошёл.Из-за низкого уровня обслуживания заведение теряет прибыль. С гостями официанты не дружелюбны,хотя это прямая их обязанность. Рекомендую заказывать еду только доставку или навынос. Атмосфера в заведении не комфортная.

Em

The fish was so fresh and nourishing! Absolutely delicious. The server was lovely - he was particularly helpful and accommodating to coeliac safe options. The restaurant also does blue light discount too, which is an added bonus.

Lily Coulson

Neat, beautifully packed sushi rolls. the katsu chicken rolls were one of the best things i have EVER eaten; they were smothered in a sweet sauce and layered with crunchy chicken pieces 😍 devine. we left the restaurant practically on a high from how amazing the meal was.

Stevie G

Went in for Newcastle Restaurant Week, and it was okay. Food portions were huge which was nice and definitely good value for money. Food tasted alright, a bit bland though. Customer service wasn’t great to be honest, everyone seemed a bit confused and lost. Would recommend to try the food but probably won’t go again.

Etheria H

As an Asian fusion restaurant located in the mall, it is average. The sushi is nothing special, the salmon is not that fresh, but overall they taste OK. We also ordered the crispy duck pancakes, it’s not that bad, although the ducks are too dry and too chunky, and cucumbers a bit too soft, and the pancakes are obviously was bought from supermarket, not steamed or warmed or anything like that(basically the pancakes a bit cold when they served the pancakes). Jasmine pearl tea was quite good, even taste better than I thought. Anyway, this place is place is as same as I expected. The environment is quite nice though, but food quality could be better.

Hughsie28

Great quality sushi 🍣 had the Salmon/Tuna Poke bowl, Rainbow roll and several Maki, highly recommend